Digital Communication Officer

Batch Recruitment (2 positions) – Digital Communication Officer, NOA, UNICEF Regional Office for South Asia, Kathmandu, Nepal, #00130653, #00130654, Temporary Appointment (364 Days), (Open for Nepalese Nationals only)

Job no: 576429
Position type: Temporary Appointment
Location: Nepal
Division/Equivalent: Kathmandu(ROSA)
School/Unit: Regional Services Div (SAR), Kathmandu
Department/Office: Reg Serv – Comm. Section, Kathmandu
Categories: Communication

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built, we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, an advocate

To drive results for children and adolescents in the region, UNICEF ROSA continues to take a strategic advocacy and communication approach to keep national governments, donors, partners, media and the general population abreast of and engaged with priority issues facing children in the region, such as newborn survival, stunting, out-of-school children, child marriage, hygiene, immunization, polio, and others.

Advocacy and Communication are at the center of UNICEF’s mandate. We advocate to decision-makers to protect children’s rights, to help meet their basic needs, and to expand their opportunities to reach their full potential. We communicate to key public and private audiences to build support for the cause of children.

South Asia is where the next billion internet users are expected to come from. To respond to the digital potential of the region, in the last few years UNICEF South Asia has achieved unprecedented reach and engagement through its social media platforms. Many of our audiences not only seek information but are willing to have important conversations on crucial issues concerning children’s wellbeing and rights. As fake information is defined as a key risk globally, countering that with accurate information is another key area of work in the new strategy for 2024-2030 that aims to protect UNICEF’s brand and build trust in the organization.

In recognition of the growing importance of the Digital Communications function in South Asia and to ensure that UNICEF continues to be a leading voice for children in an increasingly digital-first and disruptive world, ROSA requires a Digital Communication Officer (NOA).

How can you make a difference?

The Digital Communication Officer supports the Digital Unit and is responsible for working closely with the Digital Communication Specialist to implement the communication and advocacy strategy with a focus on social media management, content creation, including with young people, community management, planning and coordination, reporting and analyzing.

Summary of key functions/accountabilities:

Within the delegated authority and the organizational set-up, the incumbent may be accountable for all or assigned areas of the following duties and results.

Implementation of the Communication and Advocacy Strategy with a focus on social media management:

• Support the growth of UNICEF South Asia digital platforms to ensure greater understanding, participation, and meaningful engagement with our audiences – with a special focus on our younger audiences and related campaigns like mental health – through the development of high-quality content, research, community moderation and knowledge management.
• Strengthen the reach and engagement of ROSA’s social media channels, particularly among identified target audiences such as youth and decision-makers.
• Develop and expand the social media presence of the UNICEF Regional Director for South Asia, tracking performance and identifying new opportunities to increase reach and engagement.
• Develop and maintain regular contact with regional youth initiatives to integrate youth target audience engagement as part of broader social media strategies, as relevant.
• Use social media channels to drive an agile response to breaking news/events, emerging issues, and opportunities to position UNICEF’s mandate in regional and international media.
• Lead the development and execution of paid social media marketing strategies for ROSA social media channels.
• Provide technical support to ensure that a set of digital communication performance indicators is identified and adjusted as necessary, and these communication indicators are incorporated into the ROSA Annual Management Plan and Annual Work Plan.

Content production:

• Support the research, planning and development of high-quality, high-impact, on-brand, creative and engaging content (copy, graphics, multimedia) for advocacy moments for ROSA digital platforms and dissemination to country offices and partners. Support the positioning of UNICEF as the leading voice for children and strengthen the brand.
• Conceptualize and develop videos, graphics, and infographics to communicate the situation of children in South Asia and UNICEF’s programmatic response.
• Produce and post-produce multimedia content (photo and video) in support of regional programmatic priorities and areas of acceleration.
• Produce and post-produce multimedia content (photo and video) in support of country teams when required and ensure the post-produced packages are uploaded to WeShare for use by global teams.

Brand & Design:

• Think ‘digital first’.
• Ideate, conceptualize and design brand and branded assets in line with UNICEF’s brand guidelines, across a range of audiences and platforms.
• Contribute to the strategic direction and guidance on the use of the UNICEF brand, making it accessible and appealing in ‘glocal’ contexts.
• Regularly monitor audience engagement with different channels and feed findings into design development planning.

Community management and monitoring:

Lead on the 24 x 7 x 365 management of social media channels, support strategic focus on strengthened community management, to build trust and affinity with audiences, taking a more horizontal communication approach.
Monitor current events, public opinion and press, identify issues and trends, and advise on appropriate digital media response.
Recommend ideas to cultivate stronger connections with our communities and ensure our audiences feel heard, valued, and connected with us.
Support the monitoring evaluation and reporting for digital campaigns. Provide comprehensive support in monitoring, evaluation, and reporting on the performance of digital campaigns and identify areas for improvement. Generate insightful reports and recommendations to inform future campaign strategies and optimize outcomes.

*IMPORTANT*– Candidates are requested to refer to the attachment to know and review the complete Job Description: Download File JD – Batch Recruitment (2 positions) – Digital Communication Officer, NOA, UNICEF Regional Office for South Asia, Kathmandu, Nepal, #00130653 #00130654, Temporary Appointment (364 Days).docx

To qualify as an advocate for every child you will have…

• A university degree in Communication, Journalism, Public Relations, Marketing, Design, or a related field.
• A minimum of 1 year of progressively responsible and relevant professional work experience in communication, digital marketing, broadcast, and/or new media. Direct experience managing enterprise level social media accounts is considered an asset.
• Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian, or Spanish) or a local language is an asset.

Additional required qualifications, skills, experience, and expertise

• Demonstrated track record of developing successful, compelling social media campaigns and content that achieve strong engagement among multiple target audiences.
• Prior content creation experience within a global organization addressing multiple target audiences, including decision-makers and youth is an asset.
• Proven experience in producing successful video content, designing graphic content and writing engaging social media copy on tight deadlines.
• Strong creative disposition and demonstrated ability to stay ahead of the curve in terms of digital trends.
• Strong interpersonal skills in being able to develop and maintain effective working relations with a diverse range of stakeholders.
• Ability to work independently, be proactive, and possess strong organizational skills, with good attention to detail.
• Developing country work experience is considered an asset.
• Prior experience with UNICEF or the United Nations is an asset.

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships, (2) Demonstrates self-awareness and ethical awareness, (3) Drive to achieve results for impact, (4) Innovates and embraces change, (5) Manages ambiguity and complexity, (6) Thinks and acts strategically,(7) Works collaboratively with others

Familiarize yourself with our competency framework and its different levels.

This position has been assessed as an elevated risk role for Child Safeguarding purposes as it is either a role with direct contact with children, a role that works directly with identifiable children’s data, a safeguarding response role, or an assessed risk role. Additional vetting and assessment for elevated risk roles in child safeguarding (potentially including additional criminal background checks) apply.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious or ethnic background, and persons with disabilities, to apply to become a part of the organization. To create a more inclusive workplace, UNICEF offers paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. Click here to learn more about flexible work arrangements, well-being, and benefits.

According to the UN Convention on the Rights of Persons with Disabilities (UNCRPD), persons with disabilities include those who have long-term physical, mental, intellectual, or sensory impairments which, in interaction with various barriers, may hinder their full and effective participation in society on an equal basis with others. In its Disability Inclusion Policy and Strategy 2022-2030, UNICEF has committed to increase the number of employees with disabilities by 2030. AtIn UNICEF, we provide reasonable accommodation for work-related support requirements of candidates and employees with disabilities. Also, UNICEF has launched a Global Accessibility Helpdesk to strengthen physical and digital accessibility. If you are an applicant with a disability who needs digital accessibility support in completing the online application, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF’s active commitment to diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

In this role, you will collaborate with colleagues across multiple locations. For effective collaboration, we encourage flexible working hours that accommodate different time zones while prioritizing staff wellbeing.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.

Application close: Oct 30 2024 Nepal Standard Time