Customer Service Representative

Announcement Number:Kathmandu-2024-003
Hiring Agency: Embassy Kathmandu

Customer Service Representative (Customer Support Services Clerk)

Open Period: 01/12/2024 – 01/26/2024Format MM/DD/YYYY
Vacancy Time Zone: GMT+5.75
Series/Grade: LE – 0105 6
Salary: NPR ₨987,924 /Per Year
Work Schedule: Full-time – 40 hours per week
Promotion Potential: LE-6
Duty Location(s): 1 Vacancy in Kathmandu, NP
Telework Eligible: No

For More Info:
HR Section
977-1-4234000
Recruitktm1@state.gov

Overview

Hiring Path: • Open to the public

Who May Apply/Clarification: All Interested Applicants / All Sources
From the Agency: For applicants who are USEFMs, the final grade/step for the position will be determined by Washington DC. The proposed grade is FP-8.

Security Clearance Required: Public Trust – Background Investigation
Appointment Type: Permanent

Appointment Type Details: Indefinite subject to successful completion of probationary period.
Marketing Statement: We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary: The U.S. Mission in Kathmandu, Nepal is seeking eligible and qualified applicants for the position of Customer Service Representative (Customer Support Services Clerk). This position is open to all interested applicants.

The work schedule for this position is Full Time (40 hours per week).

Start date: Candidate must be able to begin working within a reasonable period of time of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position: No
Relocation Expenses Reimbursed: No
Travel Required:
Not Required

Duties

The incumbent works under the supervision of General Services Office Coordinator and is responsible for providing varied administrative and logistical support services to all the personnel in the U.S. Mission. The incumbent serves as one of the primary point of contact (POC) for reservations, maintenance, and upkeep of the conference rooms throughout the Mission. The incumbent provides support services to employees within the General Services Office (GSO) with regards to travel requirements and assists mission personnel with lodging for in-country travel. The incumbent also works as sub-cashier and timekeeper for the GSO.

Qualifications and Evaluations

Requirements:

EXPERIENCE: Minimum 2 years of work experience in Customer Service is required.

Education Requirements:

Completion of Secondary Education is required.

Evaluations:

These may be tested (Language, Skills and Abilities):

LANGUAGE: Level IV (Fluent) speaking/reading/writing English is required. Level IV (Fluent) speaking/reading/writing Nepali is required.

Please specify in your application your level of proficiency in ALL languages listed above.

SKILLS AND ABILITIES: Good oral and written communication skills are required. Ability to work under pressure is required. Ability to use MS Word, Excel and PowerPoint is required.

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Benefits:

Agency Benefits: Benefits will be explained during job offer.

Other Information:

HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

HIRING PREFERENCE ORDER:

1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights **

* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214(“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

How to Apply:

All candidates must be able to obtain and hold a security clearance.

Applications must be completed and submitted through Electronic Recruitment Application (ERA).

Applicants must address each required qualification with specific information supporting each item. Failure to do so will result in a determination that the applicant is not qualified.

To apply, please click the “APPLY TO THIS VACANCY” button, create or log-in to your ERA account and begin the application process.

For information on ERA and detailed instructions on how to apply, please visit the ERA information page in our internet site below:

ERA information page-Internet site:

https://np.usembassy.gov/jobs/

Paper or e-mailed applications are not accepted.

Required Documents:

To qualify based on education, you MUST submit the requested transcripts as verification of educational requirement by the closing date of this announcement. Failure to provide requested information, or the information is insufficient to verify eligibility, may result in disqualification for this position.

Required Documents

All Applicants

•  Proof of Citizenship
•  Education Transcript
• Other Documents (e.g. Experience Certificates)
• Residency Permit (If applicable)
•  List of Reference

Eligible Family Member (EFM) applicants must also submit the following documents

• Copy of Sponsor’s Orders/Assignment Notification (or equivalent)
• Passport copy
•  DD-214 – Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)

Next Steps:

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.

Thank you for your application and your interest in working at the U.S. Mission in Kathmandu.