JOB OPPORTUNITY

IT Operations Assistant G4 (830501)

ABOUT WFP

The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

ORGANIZATIONAL CONTEXT

These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). The Job holders report to a Head of the Unit, Chief, or Information Technology Officer, or the designate.
At this level, work is carried out under the direct supervision of a more senior staff. Job holders work in a team and are expected to produce organised and accurate technical work.

JOB PURPOSE

To deliver standard software and hardware support services, as well as monitoring and maintaining a wide range of information sources, to contribute to the effective delivery of IT services.

TERMS AND CONDITIONS

Position Title: IT Operations Assistant
Contract Type: Fixed Term (FT)
Level: GS-4
Contract Duration:12 months (renewable)
Duty Station: Kathmandu, Nepal
Vacancy Number: 830501

This VA is only for the Nepalese nationals.

WFP offers a competitive benefits package including salary plus a medical insurance (https://newgo.wfp.org/collection/medical-insurance-coverage-scheme-mics-cigna )

KEY ACCOUNTABILITIES (not all-inclusive)

Carry out system and equipment maintenance tasks, such as backup system data and system protection, to ensure they are running effectively and enable easy and efficient use.
Undertake basic monitoring and troubleshooting of server systems to ensure consistent delivery of IT services to staff.
Respond to basic queries about technology and systems to support the correct application of technology.
Receive and inspect all incoming assets and report discrepancies in IT materials inventory to senior colleagues to ensure materials are effectively tracked.
Perform basic beta testing and support the rollout of new versions of centrally supported software to ensure the software is operational for WFP staff.
Ensure information is up to date and accurate within inventories, databases, websites, and archives to support senior officers in managing these systems.
With direction from senior colleagues, collate information to be included in standard material such as training documentation and web content, to contribute to the availability of information about services and products.
Assist in IT Project Implementation.
Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
Other as required.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. A post-secondary in the related area maybe desirable.
Language: Fluency in both oral and written communication in both English and Nepali languages.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

Academic or professional experience in computer science.
Has experience resolving level 1 IT issues.

WFP LEADERSHIP FRAMEWORK: COMMON STANDARDS OF BEHAVIOUR

All WFP Employees are expected to demonstrate the competencies and standards of behaviour aligned with our core values and defined in the WFP LEADERSHIP FRAMEWORK, namely:

Leading by example with integrity,
Driving results and delivering on commitments,
Fostering inclusive and collaborative teamwork,
Applying strategic thinking,
Building and maintaining sustainable partnerships.

HOW TO APPLY

To be considered, interested candidates are invited to apply via (https://www.wfp.org/careers/job-openings). Only short-listed candidates will be contacted.

Request for Disability related Reasonable Accommodations: 

It is important to WFP to create an accessible and inclusive workplace for everyone.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.  If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the selection and hiring process, please direct your request and inquiries to nepal.hr@wfp.org. A member of the HR team responsible for reasonable accommodation will contact you to confidentially discuss your needs.

This email is only to be used for any disability related accessibility requirements and not for sending the application itself. Due to the volume of applications, any applications or CVs sent through this email address will not be considered a formal application and will not receive a reply from WFP.

WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

Deadline of Application: 10 December 2023