Response Coordinator

Response Coordinator

Location: Kathmandu

Essential Job Responsibilities

• The specific duties and responsibilities of the Response Coordinator include, but are not limited to, the following:
• Ensure adequate coordination and close engagement with stakeholders to lead project implementation, including endorsing vulnerability criteria and selecting beneficiaries.
• Support the execution of agreements with partner/s, Technical and Financial Service Providers (T/FSP) for the execution of project interventions.
• Work with partners to undertake rapid market assessments to deploy sectoral CVA assistance, identify appropriate modalities for implementing cash and voucher assistance, and produce reports.
• Extend technical support to partners through the MCN finance unit on Financial and Procurement procedures for CVA and disbursement mechanisms and mobilization.
• Support mobilization of Technological and Financial Service Providers for the deployment of digital CVA modalities.
• Support orientation for vendors and enumerators, register Flood-affected targeted households, and generate reports through TSP.
• Facilitate the redemption of CVA assistance through value electronic vouchers and cash transfers, working alongside Technical and Financial Service Providers (FSP).
• Assist in undertaking Post-Distribution Monitoring (PDM) within two to four weeks of support through call centers.
• Lead the Issue logs and ensure the project accountability matrix is duly established for the right targeting and CVA programming.
• Work closely with the Country Community Accountability and Response Mechanism (CARM) focal person to ensure participants, communities, and stakeholders are oriented on CARM, safeguarding, and that issues are managed as per MC policy.
• Prepare the project work plan and detailed implementation plan.
• Track budget expenditure and prepare weekly updates, monthly, and final reports.
• Lead the household registration process and ensure quality assurance and check whether the details are recorded accurately.
• Lead the learning process documentation and capture case stories from the field

Accountability to Beneficiaries

• Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work while actively engaging beneficiary communities as equal partners in the design, monitoring, and evaluation of our field projects.Reports Directly To: Country Director

Works Directly With: Country CARM Advisor, MEL Coordinator, Transfer Service Provider (TSP) and project technical partner team members as required.

Knowledge and Experience

• Bachelor’s degree in development studies, environmental science, Social Science or any other relevant fields. Master’s Degree preferred
• At least 5 years’ experience of humanitarian/emergency response especially in implementation with a strong background on capacity building of stakeholders.
• Experience working in cash transfer modalities including both cash and vouchers, with specific experience and/or knowledge of digital cash transfer options.
• Experiences working in partnerships, coordination among different stakeholders and organizations at local and provincial level is required.
• Prior experience working on Emergency response is required
• Good understanding of humanitarian contexts in Nepal.
• In-depth knowledge and significant experience of implementing large CVA distribution and multi stakeholder engagement.
• Experience of emergency preparedness with a good understanding of the emergency cash preparedness process.
• Experience of the humanitarian coordination system, humanitarian standards and principles, and humanitarian accountability initiatives.
• Working experiences and understanding on short-term emergency response, M&E, social protection, and SBCC will be an added advantage.
• Demonstrated ability to work in complex environments under tight deadlines.
• Strong coordination skills, including capacity to coordinate with teams remotely.
• Excellent spoken and written English and Nepali language skills and ability to interact effectively with international and national staff.
• Experience working with governments, civil society, national and international organizations.
• Ability to effectively represent Mercy Corps and its interests to key stakeholders.
• Ability to work effectively with an ethnically diverse team in a sensitive environment.

Success Factors

A successful candidate will have the ability to live and work closely with a diverse team of individuals in a highly intense and fluid work and security environment with a capacity to spark innovative approaches to programming and inspire groups to collaborate closely to implement high-quality programs. S/he will have proven ability to learn quickly, take initiative, and be accountable for results, with an ability and willingness to remain mobile for short-term and/or long-term as necessary within the region, based on programmatic needs. An ability to work independently and as part of a team, with curiosity about and sensitivity to new cultures, a desire and ability to learn and grow, both personally and professionally, and a great sense of humor.

The most successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations. Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/short-term assignment to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.

Ongoing Learning: In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Diversity, Equity & Inclusion: Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Misconduct Disclosure Scheme — SCHR. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members must complete mandatory Code of Conduct eLearning courses upon hire and annually.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).