Sponsorship Correspondence Assistant

Sponsorship Correspondence Assistant

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type:
Local – Fixed Term Employee (Fixed Term)

Job Description:

Purpose of this position is to handle and manage all incoming and outgoing correspondences circulated by the National Office and Field Office APs in compliance with World Vision’s Global Standards and technical requirements. This position would be focused in smooth management of all sponsorship correspondences that will enable Field Office to maintain timely and quality communication with sponsors and children. This is an office-based position but will involve frequent visits to the districts and communities for monitoring and capacity building of Partner Non-Government Office staffs.

MAJOR RESPONSIBILITIES:

• Ensure sponsor gifts/letters sent from NO are collected from respective postal services and acknowledge the shipment
• Sorting out the mails received from NO as per Support offices and APs
• Verify the Data entry of Horizon for all sponsor letters/cards and gifts
• Verify the CCF reports, pack all the Sponsor letter/card/gifts/Bulk cards and dispatch to respective APs via courier/field transport aligned within standard turnaround time.
• Send email to all APs to notify about the dispatch of the gifts/letters/bulk cards
• Regular follow-up with courier/ field office transport for timely and safe dispatch of all correspondences.
• Dispatch CEW, APR and SG cards to all APs.
• Maintain courier dispatch log sheet at FO for sent sponsor letter/card/gifts/bulk cards, CEW, APR and SG cards as soft copy.
• Verify and file all log sheet received from APs and the copy of the Gift/letter memo received from NO.
• Know correspondence standards, timeline and technical requirements and ensure all correspondences are meeting the standards.
• Properly process each correspondence and ensure that all correspondence like IL, TL, EL, GAL & Child’s Reply Letters meeting the technical and timeline standard.
• Translate child’s letter into English.
• Maintain confidentiality of address of sponsors and children and make sure these are not exchange unless and without mutual agreement between NO and SO
• Sent all reply letters (IL, TL, EL and GAL) to NO after proper review and translation
• Assist the process of reconciliation data & discrepancies on SL, GN and queries in NO and APs.
• Ensure delivery of 100% APR and SG cards and CEWS on standard timeline.
• Ensure all the Digital Correspondences are processed on time with quality assured
• Provide orientation to sponsorship coordinators/PNGO field mobilisers on correspondence standards
• Provide orientations to sponsorship coordinators/PNGO field mobiliser on making correspondence process fun and meaningful to children.
• Good coordination and collaboration with finance, SCM, General post office and courier for smooth and quick service.
• Management of internal and external relationships required in sponsorship operations that facilitates the satisfaction of children, families, communities and sponsors/donors.
• Performance review completed and personal development plan achieved
• Updated knowledge through training, study of related documents and visiting WV central.

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE

Required Professional Experience

• Minimum1 year experience in child focused organization- Preferred
• World vision experience – Preferred
• Experience with sponsorship organization – Preferred

Required Education, training, license, registration and certification

• Plus two (intermediate) pass or running Bachelors in any discipline- Essential
• Bachelors degree in any discipline- Preferred

Preferred Knowledge and Qualifications

• Understanding of development concepts- Essential
• Good time management and organizing skills- Essential
• Computer Skills on Ms word, Ms excel and PowerPoint- Essential
• Skill on Nepali and English typing- Essential
• Skill on Nepali to English and English to Nepali translation- Essential
• Training and facilitation skills- Essential
• Networking and influencing skills- Essential
• In-depth understanding of Sponsorship standards and processes- Preferred
• Skill on web-based data base- Preferred
• Report writing skill- Essential
• Proven experience as a team player
• Ability to articulate and implement standards and procedures- Preferred
• Innovation and creativity to have fun and meaningful activities for children- Preferred

Travel and/or Work Environment, AP visit – 20%

Pro-multiethnic/multicultural/multi-religious.

“World Vision is committed to achieving diversity, as the diversity of our teams is critical to our overall success. WV welcomes applications from qualified professionals all over Nepal. Women, people with disability, and members from other marginalized groups are strongly encouraged to apply.”

“Children and vulnerable adults who come into contact with WV as a result of our activities must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury, and any other harm. One of the ways that WVI Nepal shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates, in accordance to its Child and Adult Safeguarding Policy. WVI Nepal has zero tolerance to child rights’ violations, by employees and/or affiliates.”

WVI Nepal reserves all rights to qualify/disqualify applications in any case.

People & Culture Department

World Vision International Nepal